Medical Answering Service Solution: Enhance Patient-Doctor Communication

RingRX is a service application designed for a medical company.

Challenge

The main idea was to create an automated medical answering service so it could support live calls with multiple operators, text messaging, CRM and ERP functionality. The system was supposed to help healthcare professionals manage patients and staff communication.

Solution

The team developed a complex turn-key solution.

Now it works as a HIPAA compliant phone system fit for on-call management that provides efficient communication between patients and medical staff.

Outcome

Automated medical answering application
On-call management dashboard
CRM
ERP functionality

Scope

Dedicated team of 5: engineers, testers, analysts
Full-service cycle: prototyping, backlog, implementation, testing
Service support

Technology Stack

Ruby on Rails
MariaDB
JavaScript
Backbone
RequireJS
Elasticsearch

3rd Party Components & APIs

Devise - authorization
JBuilder - JSON API
Carrierwave - fileupload
Cancancan - access management
Capistrano - deploy
RSpec - unit tests
Cucumber - bdd tests

	701 Ridge Hill Blvd., 4H, Yonkers, NY 10710, Phone: 650-353-7636
	Company Brochure (PDF)

Medical Answering Service Solution: Enhance Patient­-Doctor Communication

Medical Answering Service Solution: Enhance Patient-Doctor Communication