Medical Answering Service Solution: Enhance Patient­-Doctor Communication

RingRX is a service application designed for a medical company.


The main idea was to create an automated medical answering service so it could support live calls with multiple operators, text messaging, CRM and ERP functionality. The system was supposed to help healthcare professionals manage patients and staff communication.


The team developed a complex turn-key solution.

Now it works as a HIPAA compliant phone system fit for on-call management that provides efficient communication between patients and medical staff.

  • Automated medical answering application
  • On-call management dashboard
  • CRM 
  • ERP functionality
  • Dedicated team of 5: engineers, testers, analysts
  • Full-service cycle: prototyping, backlog, implementation, testing
  • Service support
Technology Stack
  • Ruby on Rails
  • MariaDB
  • JavaScript
  • Backbone
  • RequireJS
  • Elasticsearch
3rd Party Components & APIs
  • Devise - authorization
  • JBuilder - JSON API
  • Carrierwave - fileupload
  • Cancancan - access management
  • Capistrano - deploy
  • RSpec - unit tests
  • Cucumber - bdd tests

Great job. Will definitely hire again!

Doug Parent, Founder at RingRx LLC